We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, if:
(a) You have received a product with damaged or contaminated package;
(b) You have received a product that is defective or otherwise bad;
(c) You have received a wrong item;
(d) You have changed your mind and want to return an unused and unopened product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Step #1 – To start a return, you can contact us at [email protected], please provide customer support with your Full Name, Email, Order number and briefly describe the reason why you want to return the product. If your return is accepted, we’ll send you a Return shipping label within 1-3 business days, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Step #2 – Re-pack your product safely and securely attaches the provided order number to the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the order number attached and are sent to our indicated Returns address. Un-defective items must be returned in unused, manufacturer condition, in original and undamaged packaging.
Step #3 – Send us the tracking number of the returning parcel and your order number. Please note that the return shipping fees will not be refunded or compensated for. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.
Step #4 – We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 1-3 business days. If approved, you’ll be automatically refunded on your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution. For more information, please contact our customer service for help at [email protected].
Restocking fee and return shipping fee
We do not charge the restocking fee. Please be noted that except when you are returning a defective item, your returned shipping fees will not be compensated by us, which will be deducted from the total amount of the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. no return shipping fee.
Exchanges of customer remorse
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You need pay the actual cost of return shipping, which will be deducted from the total amount of the refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at [email protected].
Our contact information is posted below:
- Email: [email protected]
- Phone: +8619925247178
- Address: Room 301, Unit 2, Building 3, Baicheng Garden Community, Jiaxiang Street, Jiaxiang County, Jining, Shandong China 272100
- Hours: From Monday to Sunday from 9 am to 6 pm Eastern Standard Time (EST), UTC -5.