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Shipping policy

This policy is designed to ensure that you know our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

Total Delivery Time: Order Processing Time (1-3 business days) + Shipping Time (7-12 business days).

Your orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Free shipping?

Free shipping on orders over $60.00 within our deliverable countries.

Shipping cost and transit time

Currently, we could ship to the United States.

Shipping time is estimated and commences from the date of shipping rather than the date of order. It can take longer than expected due to invalid addresses, customs clearance procedures, or other causes.

Orders are not shipped on weekends or delivered on Holidays. Saturday and Sunday are not included in shipping days.

flat rate shipping:

Shipping Country Estimated delivery time Price
United States 7 to 12 business days below $60 we charge $6.99

free shipping on orders over $60 (Includes $60)

*Notes:

  1. We are not available for P.O. Boxes and APO/FPO addresses.
  2. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
  3. If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics-related issues, you must contact customer service within 90 days of the order date.

How Secure Is My Personal Information?

Cowaudio adheres to the highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Order tracking tool: https://www.cowaudio.com/track-your-order/

Can I Amend My Order?

We work super quickly at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this you may not be able to make amendments. However, please email us as soon as possible at [email protected] to see if it is possible to amend your order.

Can I Cancel My Order?

If you have placed your order within 24 hours, please email [email protected] and we can cancel your order for you and issue you a full refund. Unfortunately, it is not possible to cancel your order after 24 hours as our warehouse will have processed your order.

I Have Entered An Incorrect Address!

If you have misspelled or auto-filled your address incorrectly, please email us ASAP at [email protected] and provide your new address.

What If My Parcel Is Delayed?

On very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by customs, which, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Will My Items Come Together?

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse locations. In this case, you will be provided with two or more tracking numbers. Don’t panic if you don’t receive all of your items at once…they will get to you! :)

Do I Need To Pay Custom Fees?

In most cases, customs fees do not apply. In some rare cases, you may be charged handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Cowaudio has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Can I Return My Order?

If you would like to return your order, please email to arrange a return. Our refund policy lasts 30 days so please let us know within 30 days of receiving the item if you would like to return it.

My Item Arrived Damaged!

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, email us and provide:

– Your order number.

– A picture of the damaged product.

Once received, we’ll be happy to send out another free of charge.

I have a question that was not answered, can you please help?

If you have any further questions or comments, you may contact us by: