Cowaudio

For orders shipped within the United States, estimated shipping time is approximately 7–12 business days after your order has been processed.

Please note that delivery times are estimates and may occasionally be affected by weather, carrier delays, customs procedures, or other circumstances outside our control.

We offer free shipping on orders of $60 or more.

For U.S. orders below $60, a flat shipping fee of $6.99 applies.

Once your order ships, we will send you a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

You can also visit our Track Your Order page to check the latest status of your shipment.

If you entered an incorrect shipping address, please contact us as soon as possible at info@cowaudio.com.

We process orders quickly, so we cannot guarantee that an address can be changed once the order has entered fulfillment.

If you would like to cancel an order, please contact us at info@cowaudio.com within 24 hours of placing your order.

If the order has already been processed or shipped, cancellation may no longer be possible.

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

Returned products must generally be unused, unworn, and in their original packaging with proof of purchase.

Before sending any item back, please contact info@cowaudio.com for return instructions and the appropriate return address. Returns sent without prior authorization may not be accepted.

Please contact us as soon as possible at info@cowaudio.com and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Our customer support team will review the issue and help arrange an appropriate solution.

If you are returning an item because you changed your mind, return shipping costs are generally the customer's responsibility.

If you received a defective, damaged, or incorrect item, please contact our support team so we can review the issue and provide further instructions.

Once your returned item is received, please allow approximately 2–5 business days for inspection.

After your return is approved, refunds are issued to your original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.